Member-only story

The Comforts of a Connected Home on the Road

Amenities That Every Hotel Should Provide to Satisfy Today’s Travelers

David C. Wyld

--

Photo by nappy from Pexels

Today, to stand-out from the competition and gain not just customers, but to gain loyal customers, you need to deliver superior value to them — and provide them with what they truly value in the service equation. It is no different in the hotel business. In fact, delivering outstanding service is absolutely crucial today, literally 100% of the time. Here’s what business and leisure travelers are truly looking for today.

___________________________

Photo by Daniel Nieto from Pexels

Whether someone is traveling for pleasure or work, they want to be comfortable in your hotel at the end of the day. Not all hotels are built similarly or function the same way. Some are better quality than others. The different features that a hotel provides are referred to as its amenities. These could encompass anything from free Wi-Fi to a hotel pool in which guests can swim whenever they want. Depending on what they’re looking for, amenities will often determine the hotel that people choose, so your hotel should at the very least provide the following basics.

--

--

David C. Wyld
David C. Wyld

Written by David C. Wyld

David C. Wyld is a Professor of Strategic Management & Consultant. Follow him here on Medium for his latest publications. He supports his fellow Medium writers.

No responses yet