It seems a bit weird to be writing about an experience having your cat put to sleep by your veterinarian. However, what happened to us serves as a reminder to all in customer-facing businesses to pay attention to the importance of not just first impressions, but last impressions with your customers and clients. — Overview: R.I.P. Manny Unfortunately, we had to put our cat, Manny, to sleep a few days ago. Yes, it was planned, as Manny, who was somewhere around 13–14 years old, had been obviously “going downhill” for some time as he had lost weight, lost much of his sight, lost his appetite, and lost…